What is the role of a case manager in a healthcare organization?

In a healthcare organization, the role of a case manager primarily involves coordinating and ensuring that patients receive the appropriate care and services they need throughout their healthcare journey. A critical part of this role is conducting follow-ups with clients after discharge, which is essential to monitor their recovery, assist with any ongoing needs, and prevent readmission to the hospital.

Follow-up care typically includes assessing the patient's ongoing health status, providing resources or referrals to additional services, and supporting adherence to treatment plans. By maintaining contact with patients after they leave the healthcare setting, case managers can help address any challenges or complications that may arise, ensuring a smoother transition back to home or community care.

This follow-up also allows case managers to evaluate the effectiveness of the care provided during hospitalization and to adjust plans accordingly, enhancing overall patient outcomes. This proactive approach is central to the case manager's responsibilities, highlighting the importance of continuity of care in the healthcare system.